How do I get my Early Bird All-In Metal Coins?
If you backed All-In in the first 72 hours, you will have your coins attached to your pledge in the pledge manager after the Kickstarter has ended.
Last updated: April 04, 2022 08:15
Pledges have different delivery dates?
The Aldarra Base Game and the Aldarra All-In will be delivered at the same time. This was a last minute clerical error. The delivery date for both will be September 2023, but we will try to deliver everything as soon as possible!
Last updated: April 04, 2022 08:19
You had larger STLs in the previous Kickstarter - will you provide those?
We definitely want to provide them at SOME point. Right now, our focus is Aldarra in its current form, but we will be getting those to people through some means or another eventually. Stay tuned for updates on that.
Last updated: April 04, 2022 08:34
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.